Legal
Refund Policy
Effective 14 September 2026 · version 2026-09-14
In short: Ask within 14 days of any charge and you get it back in full, no questions asked. Cancel any time in one click; you keep your plan until the period you paid for ends. Refunds are processed by Paddle, our merchant of record, to your original payment method. This summary is for orientation only; the full text below is what applies.
Draft for human and legal review. Paddle reviews this page before approving live payments.
1. Fourteen days, no questions
If you are not satisfied with a paid AppFoyer plan, tell us within 14 days of the charge — the first payment or any renewal — and we refund it in full. You do not need to give a reason.
To request a refund, email support@appfoyer.com from your account address, or use the
“Request refund” option in the customer portal linked from your dashboard. We confirm within two
business days; the money is returned to your original payment method by our payment partner,
typically within 5–10 business days depending on your bank.
2. After fourteen days
Charges older than 14 days are not refunded, except:
- Service shutdown. If we discontinue the Service, any prepaid period that extends past the start of the final nine months is refunded pro rata automatically (Terms of Service, section 17).
- Our error. If we charged you by mistake, or the Service was unavailable for a prolonged period through our fault, write to us and we will put it right.
- Where the law requires it. Statutory rights in your country are not affected by this policy.
3. Cancelling
You can cancel a subscription at any time, in one click, from the customer portal linked in your dashboard. Cancellation stops future charges; your plan stays active until the end of the period you have paid for, and then your account returns to the Free plan as described in the Terms of Service, section 11. Nothing you published is deleted when a plan ends.
4. Who processes the refund
Paid plans are sold by Paddle, our merchant of record. Paddle issues your invoice, collects tax and processes refunds. A refund reverses the whole charge including tax. If you paid in a currency other than the one Paddle refunds in, the amount you receive may differ slightly because of exchange rates, which neither we nor Paddle control.
5. Chargebacks
Please contact us before disputing a charge with your bank; we resolve almost every case faster than a dispute would. A chargeback on a charge we would have refunded anyway costs everyone time, and a chargeback we consider fraudulent leads to the immediate unpublishing of your apps (Terms of Service, section 11).
6. Refunds after a breach of the Terms
Fees are not refunded when an account is suspended or terminated for abuse (Terms of Service, section 7).
7. Contact
support@appfoyer.com — please include the email address of your AppFoyer account and, if you have
it, the invoice number from Paddle.
Questions about this document: support@appfoyer.com. Previous versions are in the public change history of this site.